GENERAL QUERIES
Browse products, add items to your cart, and proceed to checkout to complete your order.
We accept credit/debit cards, net banking, UPI, and wallets.
Log in to your account and go to "My Orders" to check your order status.
Returns are accepted within 7 days of delivery if the item meets our return conditions.
Email us at care@natica.in or call 91-6360886698
Yes, we offer free shipping on orders over Rs. 2000
You can modify or cancel your order before it is shipped. Contact customer support for help.
Yes, we prioritize your privacy and use secure systems to protect your data.
Currently, we ship only within India, but feel free to share your requirements with us, and we will do our best to meet your expectations.
Enter the coupon code at checkout to apply the discount.
When you place a cash on delivery order, you will receive a confirmation mail from us. We would try and ship your order within 48 hours. In case of any delay, our team will get in touch with you.
Click here to raise a return/exchange request for your order.
Returns are free. For excessive returns, we may charge up to INR100 per item as return handling fees at the time of refund.
You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.
In case the order does not get delivered within 7-10 working days, you can write to us at: care@natica.in or WhatsApp :+91 6360886698
We will do our best to get it delivered at the earliest.
We charge a shipping fee of INR 100/- on all COD orders and below 1999 valued order.
Cancellation, Return / Exchange & Refund
You can cancel your order before it is shipped. Contact customer support for help.
We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on: Email : care@natica.in or WhatsApp : +91 6360886698
Incase you fail to intimate about the same, return might not be processed.
our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, please visit the returns section on the website or click here to raise a return request if you receive any wrong order.
Return request needs to be raised within 7 days of the delivery date.
For return / exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For further assistance, please get us in touch:
Instagram: @itsnatica
WhatsApp : +91 6360886698
It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 72 hours. Total it takes 20-30 days time.
Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded in wallet / Bank account. In case of a non-promotional purchase, the full amount will be credited to the bank account.
In case of orders placed with discount is returned, amount will be refunded which customer paid after the discount.
For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 20-30 working days after product QC done. If not, please get in touch with your respective bank.
Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded to the bank account.
Once the product(s) reaches us and passes the QC, refund to the Bank Account and confirmation will be sent to the registered E-mail and WhatsApp number.
For further information on your returned order, you may log into your account or reach us at: Email : care@natica.in WhatsApp : +91 6360886698
Sizing Help
While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.
Payments
In most cases, the payment gets automatically credited back to your account within 2-3 business days. In case it does not, mail us the details of your transaction at:
email id: care@natica.in
WhatsApp : +91 6360886698
We will verify and get back to you at the earliest.
