Refund policy

At Natica, we take great care in inspecting and packing the product. However, if for any reason you are not entirely satisfied with your product, we'll be glad to rectify the problem or exchange the product.

Please see below for the terms and conditions of our return, exchange and refund policies.

1. Returns and Exchanges

Timeframe: Items can be returned or exchanged within 7 days of delivery

Reverse Shipment Fee: ZERO Fees as far as product is not used and not damaged

Return Pickup Attempts:

  • Pickups will be initiated within 24–48 hours of the request.
  • A maximum of three pickup attempts will be made.

Service Availability: Reverse pickup depends on availability in your location.

2. Refund Process

  • On successful quality check of the product(s) received at our end, we will approve your return request.
  • Refunds will be credited to your original payment method within 7-10 working days from  confirmation.
  • For Cash on Delivery orders, refunds will be transferred to the customer's bank account within 7-10 business days after approval, excluding COD charges.

3. Conditions for Returns

  • Items must be in their original condition with intact tags.
  • Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.
  • If the product is purchased at a discounted price under any promotion, then NATICA will only refund the discounted price as per the invoice.

 4. Self-Shipping for Returns

If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:

NATICA WAREHOUSE

No.14 , Yashica Creations, 1st Cross, Hallehalli Main Road, Kithaganur Circle, Bengaluru, Karnataka 560036

Shipping Instructions

  • Pack the items securely to prevent loss or damage during transit.
  • Include your Order ID and registered mobile number on the package.
  • Ensure all items are in unused condition with tags and packaging intact.

Reimbursement

  • For prepaid orders, the full amount plus ₹100 (towards courier charges) will be refunded to your bank account.
  • For COD orders, the refund will be credited to your original payment method

7. Terms and Conditions

  • The customer is responsible for providing accurate bank account details for refunds. NATICA is not liable for errors in the provided details.
  • If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.

8. Reporting Damages

  1. If the product does not meet standards at delivery, notify us within 1 day via:

      a. Instagram DM: @itsnatica
      b. Email: care@natica.in
      c. Call: +91-6360886698

  2. Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 7-10 working days from confirmation.

For further assistance, feel free to contact us on Instagram or WhatsApp - we’re happy to help