Terms of service

This policy applies to all NATICA platforms (Website and Social Media), operated by YAHICA CREATIONS and managed by YASHICA CREATIONS. We are committed to protecting your personal and financial information. This policy outlines how we process your data and the rights you have regarding your personal information.

Any images, data, or files uploaded on our website should not be used without the brand's authorized consent. Our website may link to other websites, but we are not responsible for their privacy policies. We recommend reviewing the privacy policies of those sites to understand their data practices.

Agreement 

By using the NATICA website, you agree to the Brand Terms & Conditions (T&C) and policies, forming a binding contract with NATICA 

Changes to the Terms & Conditions of usage of the NATICA website 

NATICA reserves the right to update or modify these Terms & Conditions at any time without prior notice. By continuing to use our website, you accept and agree to the updated terms. For any questions, queries, or feedback, contact us at care@natica.co.in.

Any Images, Data or Files Uploaded on the website must not be used without the consent of the authorized personnel of the brand.

OPT-OUT PROCESS:

Users can unsubscribe from NATICA's marketing messages by sending a request to us. We will process the request within a reasonable time. However, NATICA is not responsible for removing personal information from third-party lists. Users should contact third parties directly and acknowledge any risks involved.

User Conduct and Content

By using the NATICA website, the User agrees to comply with the applicable laws of their jurisdiction, including Indian laws. The User is responsible for staying informed and adhering to these legal requirements.

Users may post content such as questions, comments, reviews, images, and other information (“User Content”) on the NATICA website or through other platforms like social media, email, etc. The User confirms that any submitted content is original and does not infringe on others' intellectual property rights. By submitting User Content, the User grants NATICA a royalty-free, non-exclusive, irrevocable right to use, modify, publish, and distribute it globally without compensation.

NATICA is not obligated to respond to or pay for any User Content, nor to keep it confidential. The User agrees not to post content that is defamatory, harmful, illegal, or violates others' rights. The User must also refrain from submitting false, misleading, or harmful content, including malware, spam, or content that violates laws or infringes intellectual property rights.

NATICA reserves the right to monitor, edit, or remove any User Content and may use the User’s name in connection with it. The User is solely responsible for their content and agrees to indemnify NATICA for any claims arising from it. NATICA is not liable for any User Content posted by the User or third parties.

Discount e-coupons 

Discount e-coupons are subject to these Terms & Conditions and the specific terms for each e-coupon. E-coupons will be honoured only when used according to these terms. All e-coupons are the property of NATICA, non-transferable, non-resalable, and cannot be exchanged for cash. Each e-coupon has an expiry date and cannot be used after it expires. We reserve the right to cancel or reject any e-coupon if fraud or illegal use is suspected. Users will not have any claim against such cancellations or rejections.

Return, Refund and Exchange Policy

1. Returns and Exchanges

Timeframe: Items can be returned or exchanged within 7 days of delivery

Reverse Shipment Fee: A charge of up to ₹100 per item may applies as per our Fair Usage Policy.

Return Pickup Attempts:

  • Pickups will be initiated within 24–48 hours of the request.
  • A maximum of three pickup attempts will be made.

Service Availability: Reverse pickup depends on availability in your location.

2. Refund Process

  • On successful quality check of the product(s) received at our end, we will approve your return request.
  • Refunds will be credited to your original payment method within 20-30 working days from the confirmation.
  • For Cash on Delivery orders, refunds will be transferred to the customer's bank account within 15-30 business days after approval.

3. Conditions for Returns

  • Items must be in their original condition with intact tags.
  • Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.
  • If the product is purchased at a discounted price under any promotion, then NATICA will only refund the discounted price as per the invoice.

 4. Self-Shipping for Returns

If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:

NATICA WAREHOUSE

No.14 , Yashica Creations, 1st Cross, Hallehalli Main Road, Kithaganur Circle,Bengaluru, Karnataka 560036

Shipping Instructions

  • Pack the items securely to prevent loss or damage during transit.
  • Include your Order ID and registered mobile number on the package.
  • Ensure all items are in unused condition with tags and packaging intact.

Reimbursement

  • For prepaid orders, the full amount plus ₹100 (towards courier charges) will be refunded to your bank account.
  • For COD orders, the refund will be credited to your original payment method

7. Terms and Conditions

  • The customer is responsible for providing accurate bank account details for refunds. NATICA is not liable for errors in the provided details.
  • If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.

8. Reporting Damages

  1. If the product does not meet standards at delivery, notify us within 1 day via:

      a. Instagram DM: @itsnatica
      b. Email: care@natica.in
      c. WhatsApp: +91-6360886698

  2. Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 20-30 working days from confirmation.

Modification Rights

We reserve the right to correct any errors or omissions and make improvements to the NATICA website at any time, without prior notice. Additionally, we may alter, limit, or discontinue any product or service on the platform at our discretion. We are not liable for any changes, suspensions, or discontinuations of the website.

Personal Information Collection

By accepting this policy, you authorize NATICA to collect, store, and use the information you provide, including:

  • Details entered on the website, such as name, address, contact number, email ID, and chat history.
  • Data collected through cookies on your device.
  • Information like your IP address, browser, operating system, and access details (date, time, location).

Cookies

Cookies are small files stored by your browser to enhance your website experience. NATICA uses cookies for seamless service but does not store personal information for external use. We employ Google Analytics and related tools for insights and advertising. You can opt-out or customize ad settings via Google Ads Settings.

Children's Data

NATICA does not target or collect personal information from children or market products to them.

Use of Collected Information

NATICA owns the information collected and uses it to:

  • Communicate updates, offers, and services.
  • Improve website performance and user experience.
  • Share necessary data with third parties (e.g., courier services, payment processors) for order fulfilment.

NATICA does not permit unauthorized use of your information. However, we are not responsible for data collected or used by third-party websites due to your browser settings.

Privacy Policy: Additional Terms

  • Legal Compliance: NATICA reserves the right to disclose your personal information to comply with subpoenas, court orders, or other legal processes, without prior notice.
  • Data Sharing: Aggregate information (e.g., demographics, website usage) may be shared with sponsors, advertisers, or third parties. Such data does not include personal information.
  • Marketing Communications: If you contact NATICA via chat or email, your email ID may be used for marketing purposes. You can unsubscribe at any time.
  • External Links: Links on our website may direct you to external sites with separate privacy policies. NATICA is not responsible for their practices.
  • Policy Changes: By using this website, you agree to this Privacy Policy. NATICA reserves the right to modify the policy at any time.

Social Platforms and Messaging

We are active on social media platforms like Facebook, Instagram, LinkedIn, Twitter, and others. We may integrate third-party social features into our services, allowing users to interact, share content, or manage services through those platforms. This policy also applies to any information shared or received through these platforms.

Third-party social media or blogging platforms may have their own privacy policies explaining how they collect and use your information. By using these features, you agree to their terms and privacy policies.

If you communicate with us or others via social features, your information may be publicly visible. For security, avoid sharing sensitive information like passwords or payment details. While we may monitor interactions for security and training, we are not obligated to do so, nor are we required to remove content unless deemed inappropriate.

Use Only if You Agree

If you do not agree to or cannot comply with any part of this policy, please refrain from using our website, mobile app, or services.

Contact Us:

The User/Customer can call Customer Care within operational hours, i.e., 9:00 AM to 6:00 PM, from Monday to Saturday at:
Email: care@natica.in
WhatsApp: +91 - 6360886698
Instagram DM: @itsnatica